Compare CloudCall and TouchStar Dialler - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or TouchStar Dialler?

TouchStar Dialler is more expensive to implement (TCO) than CloudCall, and CloudCall is rated higher (81/100) than TouchStar Dialler (25/100). CloudCall offers users more features (5) than TouchStar Dialler (0). There is a clear winner in this case and it is CloudCall!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Daviker Group

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

Who is more expensive? CloudCall or TouchStar Dialler?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and TouchStar Dialler.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: CloudCall cost is around the same cost of TouchStar Dialler.

Which software includes more/better features?

We've compared CloudCall Vs. TouchStar Dialler based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and TouchStar Dialler's target customer size include: SMBs.