Shlomi Lavi /
Feb 24, 2023
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Bottom Line: Which is Better - CloudTalk or Filevine?
CloudTalk is more expensive to implement (TCO) than Filevine, and Filevine is rated higher (96/100) than CloudTalk (82/100). Filevine offers users more features (9) than CloudTalk (6). There is a clear winner in this case and it is Filevine!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CloudTalk Vs. Filevine
CloudTalk: CloudTalk offers native integrations with most popular CRMs, Helpdesks and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk and more. Access phone call details in your CRM or see caller CRM information in CloudTalk with our 2-way sync solutions.
Filevine: Filevine lets you communicate clearly without interrupting each others workflows. Share and edit documents, assign tasks and connect calendars to stay in sync and on time.
Who is more expensive? CloudTalk or Filevine?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudTalk and Filevine.
CloudTalk price starts at $20 per user/month , On a scale between 1 to 10 CloudTalk is rated 4, which is lower than the average cost of Call Center software. Filevine accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudTalk is rated 4, which is lower than the average cost of Call Center software.
Bottom line: CloudTalk is more expensive than Filevine.
Which software includes more/better features?
We've compared CloudTalk Vs. Filevine based on some of the most important and required Call Center features.
CloudTalk: Blended Call Center, Call Conferencing, Call Recording, Call Center, Conference Calling, Remote Access.
Filevine: Version Control, Collaboration, Document Management, Task Management, Document Assembly.
Target customer size
CloudTalk's typical customers include: SMBs,
Filevine Legal Management software is typically used by law firms, in-house legal departments, and other legal professionals.