Shlomi Lavi /
Aug 22, 2022
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Bottom Line: Which is Better - Communications Center or 8x8 Contact Center?
Communications Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Communications Center (62/100). 8x8 Contact Center offers users more features (14) than Communications Center (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zeacom Vs. 8x8, INC
Zeacom: A history of innovation. Established in 1994, we employ more than 180 people dedicated to developing and supporting our products. They are based in the United States, United Kingdom, Australia and New Zealand. Zeacom is an Enghouse Systems (TSX:ESL) company, and belongs to the Enghouse Interactive family of Interaction Management solutions. - Our ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Communications Center or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Communications Center and 8x8 Contact Center.
Communications Center price starts at $75 per user/month , On a scale between 1 to 10 Communications Center is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Communications Center cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Communications Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Communications Center: We are still working to collect the list of features for Communications Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Communications Center's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.