Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - Communications Center or nextiva app?
nextiva app is more expensive to implement (TCO) than Communications Center, and nextiva app is rated higher (99/100) than Communications Center (62/100). nextiva app offers users more features (16) than Communications Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zeacom Vs. Nextiva
Zeacom: A history of innovation. Established in 1994, we employ more than 180 people dedicated to developing and supporting our products. They are based in the United States, United Kingdom, Australia and New Zealand. Zeacom is an Enghouse Systems (TSX:ESL) company, and belongs to the Enghouse Interactive family of Interaction Management solutions. - Our ...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Communications Center or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Communications Center and Nextiva Hosted Call Center.
Communications Center price starts at $75 per user/month , On a scale between 1 to 10 Communications Center is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Communications Center cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Communications Center Vs. nextiva app based on some of the most important and required Call Center features.
Communications Center: We are still working to collect the list of features for Communications Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Communications Center's typical customers include: SMBs, Nextiva is ideal for little firms and also large call facilities.