Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Communications Center?
nextiva app is more expensive to implement (TCO) than Communications Center, and nextiva app is rated higher (99/100) than Communications Center (62/100). nextiva app offers users more features (16) than Communications Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Zeacom
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Zeacom: A history of innovation. Established in 1994, we employ more than 180 people dedicated to developing and supporting our products. They are based in the United States, United Kingdom, Australia and New Zealand. Zeacom is an Enghouse Systems (TSX:ESL) company, and belongs to the Enghouse Interactive family of Interaction Management solutions. - Our ...
Who is more expensive? nextiva app or Communications Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Communications Center.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Communications Center price starts at $75 per user/month , When comparing Communications Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: nextiva app cost is around the same cost of Communications Center.
Which software includes more/better features?
We've compared nextiva app Vs. Communications Center based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Communications Center: We are still working to collect the list of features for Communications Center.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Communications Center's target customer size include: SMBs.