Compare ContactWorld and 8x8 Contact Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - ContactWorld or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than ContactWorld, and 8x8 Contact Center is rated higher (93/100) than ContactWorld (81/100). 8x8 Contact Center offers users more features (14) than ContactWorld (5).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NewVoiceMedia Vs. 8x8, INC

NewVoiceMedia: NewVoiceMedia gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce. And what does this mean? Your team works smarter and performs better while your customers get the answers they seek quickly and reliably - every time. Happy customers... they reall...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? ContactWorld or 8x8 Contact Center?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ContactWorld and 8x8 Contact Center.

ContactWorld accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ContactWorld Software is rated 2, which is much lower than the average cost of CRM software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: ContactWorld cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared ContactWorld Vs. 8x8 Contact Center based on some of the most important and required CRM features.

ContactWorld: Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, Inbound Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

ContactWorld's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.