Compare Salesforce CRM and ContactWorld - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Salesforce CRM or ContactWorld?

Salesforce CRM is more expensive to implement (TCO) than ContactWorld, and Salesforce CRM is rated higher (98/100) than ContactWorld (81/100). Salesforce CRM offers users more features (21) than ContactWorld (5).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. NewVoiceMedia

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

NewVoiceMedia: NewVoiceMedia gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce. And what does this mean? Your team works smarter and performs better while your customers get the answers they seek quickly and reliably - every time. Happy customers... they reall...

Who is more expensive? Salesforce CRM or ContactWorld Software?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and ContactWorld Software.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. ContactWorld Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Salesforce CRM cost is around the same cost of ContactWorld Software.

Which software includes more/better features?

We've compared Salesforce CRM Vs. ContactWorld based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

ContactWorld Software: Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Salesforce is optimal for people as well as companies. and ContactWorld Software's target customer size include: Small, medium and large size businesses.