ContactWorld Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 81/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | CRM -> ContactWorld review |
| Ranking: | Ranked 137 out of 605 CRM systems |
| Company: | NewVoiceMedia |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | ContactWorld pricing, ContactWorld alternatives |
Shlomi Lavi / updated: Jul 29, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is ContactWorld?
ContactWrold software is a Cloud-hosted Contact Centre software that is built for Salesforce. The platform allows businesses to connect their agents instantly to customers and prospects over the phone, social media or through email. ContactWorls software is a product of NewVoiceMedia, a company established in 1992 in the United Kingdom.ContactWorld offers five elements that make conversations within the platform great. These elements include Advanced CTI routing, seamless Salesforce integrations, agent-centered UX, voice infrastructure, and integrated analysis.
Combining the voice infrastructure and the Salesforce data integration, the service and sales teams have the necessary tools to personalize each conversation. The core features of ContactWorld software include Features, IVR, Dialler, Omni-Channel, Global Voice Assurance, and Salesforce integration. The platform offers training to its users through Webinars, Live Online and documentation.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for ContactWorld. You can also find here pricing information from ContactWorld's website.How it stacks up?
Access a head to head analysis of ContactWorld vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is ContactWorld right for you or your business?
ContactWrold software offers Contact Centre software solutions for Salesforce. It is ideal for service and sales teams that are using Salesforce tools. The clients of ContactWorld software range from small organizations to large corporations. It also serves multi-country, and multi-site call centers that have numerous agents.List of categories
Communications
Business Phone Systems
Call Monitoring
Call Recording
Cloud PBX
Online Meeting
VoIP
Banking CRM
Call Center
Call Center Workforce Management
Casino CRM
Customer Relationship Management
List of features
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
Inbound Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.