Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or Agiloft Software?
Agiloft Software is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Agiloft Software (76/100). CXM Recording offers users more features (11) than Agiloft Software (0). There is a clear winner in this case and it is CXM Recording!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Agiloft
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Agiloft : Founded in 1991, Agiloft worked on major development projects for Cisco, Compaq, 3Com and others before launching SupportWizard in 1996.
Although we designed SupportWizard as a customer support and helpdesk application, it was so flexible that customers began extending it to meet their needs in other areas.
We soon realized how much overlap t...
Who is more expensive? CXM Recording or Agiloft Software?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Agiloft Software.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Agiloft Software price starts at $65 per month , When comparing Agiloft Software to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Agiloft Software is more expensive than CXM Recording.
Which software includes more/better features?
We've compared CXM Recording Vs. Agiloft Software based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Agiloft Software: We are still working to collect the list of features for Agiloft Software.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. and Agiloft Software's target customer size include: Medium and large size businesses.