Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or AgoraPulse?
AgoraPulse is more expensive to implement (TCO) than CXM Recording, and AgoraPulse is rated higher (85/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than AgoraPulse (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. AgoraPulse
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
AgoraPulse: All the social media management tools you'll ever need for Facebook, Twitter and Instagram. Content management, reports, contests and user ranking & scoring.
Who is more expensive? CXM Recording or AgoraPulse?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and AgoraPulse.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. AgoraPulse price starts at $79 per month , When comparing AgoraPulse to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: AgoraPulse is more expensive than CXM Recording.
Which software includes more/better features?
We've compared CXM Recording Vs. AgoraPulse based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
AgoraPulse: We are still working to collect the list of features for AgoraPulse.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. and AgoraPulse's target customer size include: Small, medium and large size businesses.