Compare CXM Recording and Deskera MRP - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - CXM Recording or Deskera MRP?

Deskera MRP is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Deskera MRP (78/100). CXM Recording offers users more features (11) than Deskera MRP (0). There is a clear winner in this case and it is CXM Recording!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CXM Vs. Deskera

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Deskera: Deskera is an award-winning integrated business suite that gives you the freedom to run your business in the cloud. For nearly a decade, Deskera has been providing innovative ERP, CRM, PM, and HCM solutions to make businesses around the world faster and more efficient. Discover how Deskera can transform your business. Deskera gives you a comprehens...

Who is more expensive? CXM Recording or Deskera MRP Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Deskera MRP Software.

CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Deskera MRP Software price starts at $99 per user/month , When comparing Deskera MRP Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CXM Recording cost is around the same cost of Deskera MRP Software.

Which software includes more/better features?

We've compared CXM Recording Vs. Deskera MRP based on some of the most important and required Call Center features.

CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.

Deskera MRP Software: We are still working to collect the list of features for Deskera MRP Software.

Target customer size

Creedenz CXM is best suited for small business and medium business in the healthcare sector. and Deskera MRP Software's target customer size include: Small, medium and large size businesses.