Shlomi Lavi / Sep 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Pega CRM is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Pega CRM (68/100). CXM Recording offers users more features (11) than Pega CRM (3). There is a clear winner in this case and it is CXM Recording!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Pega CRM.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average Call Center software cost.
Bottom line: Pega CRM is more expensive than CXM Recording.
We've compared CXM Recording Vs. Pega CRM based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.
starts at $9,600 per year
CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...
Compare Pricing| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> CXM Recording review |
| Company: | CXM |
| Pricing: | starts at $9,600 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | CXM Recording review, CXM Recording pricing, CXM Recording alternatives |
| ITQlick Score: | 68/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 10/10 - high cost |
| Category: | CRM -> Pega CRM review |
| Company: | Pegasystems |
| Pricing: | starts at $90 per feature |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.