Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - Dialer360 or Talkdesk?
Talkdesk is more expensive to implement (TCO) than Dialer360, and Talkdesk is rated higher (88/100) than Dialer360 (82/100). Dialer360 offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dialer360 Vs. Talkdesk
Dialer360: Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You ...
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? Dialer360 or Talkdesk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialer360 and Talkdesk.
Dialer360 price starts at $100 per license , On a scale between 1 to 10 Dialer360 is rated 2, which is much lower than the average cost of Call Center software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than Dialer360.
Which software includes more/better features?
We've compared Dialer360 Vs. Talkdesk based on some of the most important and required Call Center features.
Dialer360: Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
Dialer360's typical customers include: Small, medium and large size businesses, and Talkdesk's target customer size include: SMBs.