Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - Dialer360 or USAN IVR?
USAN IVR is more expensive to implement (TCO) than Dialer360, and USAN IVR is rated higher (89/100) than Dialer360 (82/100). Dialer360 offers users more features (5) than USAN IVR (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dialer360 Vs. USAN INC
Dialer360: Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You ...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Who is more expensive? Dialer360 or USAN IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialer360 and USAN IVR.
Dialer360 price starts at $100 per license , On a scale between 1 to 10 Dialer360 is rated 2, which is much lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: USAN IVR is more expensive than Dialer360.
Which software includes more/better features?
We've compared Dialer360 Vs. USAN IVR based on some of the most important and required Call Center features.
Dialer360: Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Dialer360's typical customers include: Small, medium and large size businesses, and USAN IVR's target customer size include: Small business, Large business.