Shlomi Lavi /
Mar 18, 2022
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Bottom Line: Which is Better - DialIntelligence Suite or zendesk?
DialIntelligence Suite is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than DialIntelligence Suite (53/100). zendesk offers users more features (11) than DialIntelligence Suite (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
DialConnection Vs. Zendesk
DialConnection: DialConnection a leading provider of contact center software solutions and services for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industries. Drawing on many years of industry expertise, we develop both cloud and on-premise solutions that effectively drive contact center performance...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? DialIntelligence Suite or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DialIntelligence Suite and zendesk talk.
DialIntelligence Suite price starts at $1,700 per license , On a scale between 1 to 10 DialIntelligence Suite is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: DialIntelligence Suite is more expensive than zendesk talk.
Which software includes more/better features?
We've compared DialIntelligence Suite Vs. zendesk based on some of the most important and required Call Center features.
DialIntelligence Suite: We are still working to collect the list of features for DialIntelligence Suite.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
DialIntelligence Suite's typical customers include: SMBs, and zendesk talk's target customer size include: Small, medium and large size businesses.