Compare zendesk and DialIntelligence Suite - Mar 2022
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Bottom Line: Which is Better - zendesk or DialIntelligence Suite?
DialIntelligence Suite is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than DialIntelligence Suite (53/100). zendesk offers users more features (11) than DialIntelligence Suite (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. DialConnection
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
DialConnection: DialConnection a leading provider of contact center software solutions and services for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industries. Drawing on many years of industry expertise, we develop both cloud and on-premise solutions that effectively drive contact center performance...
Who is more expensive? zendesk talk or DialIntelligence Suite?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and DialIntelligence Suite.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. DialIntelligence Suite price starts at $1,700 per license , When comparing DialIntelligence Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: DialIntelligence Suite is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. DialIntelligence Suite based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
DialIntelligence Suite: We are still working to collect the list of features for DialIntelligence Suite.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and DialIntelligence Suite's target customer size include: SMBs.
DialIntelligence Suite
starts at $1,700 per license
DialIntelligence Suite is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. DialIntelligence Suite received a rating of 5 from ITQlick team. The software ...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
DialIntelligence Suite Specifications
ITQlick Score: | 53/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> DialIntelligence Suite review |
Company: | DialConnection |
Pricing: | starts at $1,700 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | DialIntelligence Suite review, DialIntelligence Suite pricing, DialIntelligence Suite alternatives |
Compare features
zendesk talk: 11 Features
DialIntelligence Suite: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.