Compare Dialpad and Mitel Unified Communications - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dialpad or Mitel Unified Communications?

Mitel Unified Communications is more expensive to implement (TCO) than Dialpad, and Dialpad is rated higher (84/100) than Mitel Unified Communications (83/100). Dialpad offers users more features (5) than Mitel Unified Communications (0). There is a clear winner in this case and it is Dialpad!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. Mitel

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

Mitel: Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 ...

Who is more expensive? Dialpad or Mitel Unified Communications?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and Mitel Unified Communications.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. Mitel Unified Communications accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software.

Bottom line: Mitel Unified Communications is more expensive than Dialpad.

Which software includes more/better features?

We've compared Dialpad Vs. Mitel Unified Communications based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Mitel Unified Communications: We are still working to collect the list of features for Mitel Unified Communications.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, and Mitel Unified Communications's target customer size include: SMBs.