Compare Dispatch and Service Success - Jul 2022

Shlomi LaviShlomi Lavi / Jul 14, 2022

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Bottom Line: Which is Better - Dispatch or Service Success?

Service Success is more expensive to implement (TCO) than Dispatch, and Dispatch is rated higher (96/100) than Service Success (82/100). Dispatch offers users more features (5) than Service Success (4). There is a clear winner in this case and it is Dispatch!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

DispatchTrack Vs. Service Success

DispatchTrack: DispatchTrack provides Field management and mobile resource management solutions for the Delivery and Service Industries.

Service Success: At Service Success we are dedicated for the success of your business. Founded in 2010 and located at 388 Market Street in the heart of San Francisco, California our main goal is to help service companies turn callers in to repeat customers for life. The vision behind Service Success for a service company is to preserve all their customers by a worl...

Who is more expensive? Dispatch or Service Success?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dispatch and Service Success.

Dispatch price starts at $99 per month , On a scale between 1 to 10 Dispatch is rated 2, which is much lower than the average cost of Field Service software. Service Success price starts at $24 per user/month , When comparing Service Success to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Dispatch cost is around the same cost of Service Success.

Which software includes more/better features?

We've compared Dispatch Vs. Service Success based on some of the most important and required Field Service features.

Dispatch: Dashboard, Mobile Access, Billing & Invoicing, Scheduling, Field Service.

Service Success: Billing & Invoicing, Call Center, Contract Management, Inventory Management.

Target customer size

Customers of the software chiefly include small and medium businesses. and Service Success's target customer size include: Small, medium and large size businesses.

Dispatch

ITQlick rating
(4/5)

starts at $99 per month

Dispatch Field Service software is a cloud-based field service management solution designed for several industries such as health, furniture & appliance, and consumer services. The solution helps the user sched...

Categories: Billing & Invoicing, Digital Signature, Payment Processing, Field Service.

Service Success

ITQlick rating
(2.8/5)

starts at $24 per user/month

Service Success (otherwise known as Synchroteam) is a cloud-based field service solution that enables managers to view employee schedules daily and carry out new plans.

Categories: Billing & Invoicing, Call Center, Inventory Management, Contract Management, Job management.

Compare specifications

Compare features

Dispatch: 5 Features

Dashboard
Mobile Access
Billing & Invoicing
Scheduling
Field Service

Service Success: 4 Features

Billing & Invoicing
Call Center
Contract Management
Inventory Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14
Compare
Service ...
ITQlick rating
2.8/5
Score
82/100
Pricing
2.4/10
License pricing
$24 per user/month
Functionality
9
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.