Compare emplifi and emplifi - Oct 2022

Shlomi LaviShlomi Lavi / Oct 24, 2022

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Bottom Line: Which is Better - emplifi or emplifi?

emplifi is more expensive to implement (TCO) than emplifi, and emplifi is rated with the same score (78/100) as emplifi (78/100). Both tools offer the same amount of features.

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Astute Solutions Vs. Astute Solutions

Astute Solutions: For nearly 20 years, Astute Solutions has set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you. From our core CRM product, ePowerCenter™, to innovative k...

Astute Solutions: For nearly 20 years, Astute Solutions has set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you. From our core CRM product, ePowerCenter™, to innovative k...

Who is more expensive? emplifi or ePowerCenter?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for emplifi and ePowerCenter.

emplifi accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ePowerCenter is rated 6, which is similar to the average cost of CRM software. ePowerCenter accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ePowerCenter is rated 6, which is similar to the average cost of CRM software.

Bottom line: emplifi cost is around the same cost of ePowerCenter.

Which software includes more/better features?

We've compared emplifi Vs. emplifi based on some of the most important and required CRM features.

emplifi: Chat, Email Marketing, Blended Call Center, Call Recording, Call Center.

ePowerCenter: Chat, Email Marketing, Blended Call Center, Call Recording, Call Center.

Target customer size

The software is a useful solution for businesses of all sizes and a variety of types. The software is a useful solution for businesses of all sizes and a variety of types.

emplifi

ITQlick rating
(2.8/5)

ePowerCenter is proven, award-winning case management software for the contact center that creates cost efficiencies and improves customer interactions — all through a single, intuitive user interface. And it c...

Categories: Banking CRM, Call Center, Casino CRM, Complaint Management.

emplifi

ITQlick rating
(2.8/5)

ePowerCenter is proven, award-winning case management software for the contact center that creates cost efficiencies and improves customer interactions — all through a single, intuitive user interface. And it c...

Categories: Banking CRM, Call Center, Casino CRM, Complaint Management, Customer Loyalty.

Compare specifications

Compare features

emplifi: 5 Features

Chat
Email Marketing
Blended Call Center
Call Recording
Call Center

ePowerCenter: 5 Features

Chat
Email Marketing
Blended Call Center
Call Recording
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
emplifi
ITQlick rating
2.8/5
Score
78/100
Pricing
7.6/10
License pricing
Pricing not available
Functionality
23
Compare
emplifi
ITQlick rating
2.8/5
Score
78/100
Pricing
7.6/10
License pricing
Pricing not available
Functionality
23
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.