Compare ExactCall and Intermedia Contact Center - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - ExactCall or Intermedia Contact Center?

ExactCall is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than ExactCall (79/100). Intermedia Contact Center offers users more features (5) than ExactCall (0). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KomBea Corp. Vs. Telax Hosted Call Center

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? ExactCall or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExactCall and Telax Hosted Call Center.

ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ExactCall is rated 4, which is lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: ExactCall is more expensive than Telax Hosted Call Center.

Which software includes more/better features?

We've compared ExactCall Vs. Intermedia Contact Center based on some of the most important and required Call Center features.

ExactCall: We are still working to collect the list of features for ExactCall.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.