Compare Five9 and Intelligent Voice Portal - Nov 2022
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Bottom Line: Which is Better - Five9 or Intelligent Voice Portal?
Intelligent Voice Portal is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Intelligent Voice Portal (62/100). Five9 offers users more features (15) than Intelligent Voice Portal (3). There is a clear winner in this case and it is Five9!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Five9 Vs. Convergys Corporation
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Convergys Corporation: As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing rev...
Who is more expensive? Five9 or Intelligent Voice Portal?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Intelligent Voice Portal.
Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Intelligent Voice Portal price starts at $49 per month , When comparing Intelligent Voice Portal to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 cost is around the same cost of Intelligent Voice Portal.
Which software includes more/better features?
We've compared Five9 Vs. Intelligent Voice Portal based on some of the most important and required Call Center features.
Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.
Intelligent Voice Portal: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and Intelligent Voice Portal's target customer size include: Large business.
Intelligent Voice Portal
starts at $49 per month
Intelligent Voice Portal is a growing cloud-based Call Center software, it is designed to support large size call centers. Intelligent Voice Portal received a rating of 3.1 from ITQlick team. The software cost ...
Compare PricingCompare specifications
Five9 Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
Intelligent Voice Portal Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Intelligent Voice Portal review |
Company: | Convergys Corporation |
Pricing: | starts at $49 per month |
Typical customers: | Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | Intelligent Voice Portal review, Intelligent Voice Portal pricing, Intelligent Voice Portal alternatives |
Compare features
Five9: 15 Features
Intelligent Voice Portal: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.