Compare Freshdesk and Claritysoft - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Claritysoft?

Claritysoft is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Claritysoft (83/100). Freshdesk offers users more features (10) than Claritysoft (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Claritysoft

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Claritysoft: Claritysoft was created on the belief that CRM should do more for the sales and service teams who use it. CRM should make users more productive and help teams sell more, not just provide reports to management. All software should be intuitive and easy to use with minimal clicks and navigation to accomplish everyday tasks.

Who is more expensive? Freshdesk or Claritysoft?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Claritysoft.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Claritysoft price starts at $39 per user/month , When comparing Claritysoft to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Claritysoft is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Claritysoft based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Claritysoft: We are still working to collect the list of features for Claritysoft.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Claritysoft is intended for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and CRM.