Compare Freshdesk and Incontact 2-0 - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Incontact 2-0?

Incontact 2-0 is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Incontact 2-0 (78/100). Freshdesk offers users more features (10) than Incontact 2-0 (2). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. inContact

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Freshdesk or Incontact Platform 2-0?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Incontact Platform 2-0.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Incontact Platform 2-0 price starts at $100 per month , When comparing Incontact Platform 2-0 to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Incontact Platform 2-0.

Which software includes more/better features?

We've compared Freshdesk Vs. Incontact 2-0 based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Incontact Platform 2-0: Customer Survey, Reporting.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Incontact Platform 2-0's target customer size include: Medium and large size businesses.