Compare Freshdesk and Mojo Helpdesk Business - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Mojo Helpdesk Business?

Mojo Helpdesk Business is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Mojo Helpdesk Business (68/100). Freshdesk offers users more features (10) than Mojo Helpdesk Business (7). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Metadot

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Metadot: With Metadot you are in control of the content and look and feel of your site. You can change everything: the logo, the overall look, the content of this and every page. You can rename pages, delete them and add new ones. You can invite users and give them read and write permissions so you choose who can see what pages and who can edit them.

Who is more expensive? Freshdesk or Mojo Helpdesk Business?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Mojo Helpdesk Business.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Mojo Helpdesk Business price starts at $14 per agent/month , When comparing Mojo Helpdesk Business to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Mojo Helpdesk Business.

Which software includes more/better features?

We've compared Freshdesk Vs. Mojo Helpdesk Business based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Mojo Helpdesk Business: Customer Survey, Email Integration, Incident / Request Management, Remote Control Access, Reporting.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Mojo Helpdesk is perfect for organizations of all shapes and sizes.