Mojo Helpdesk Business Review - why 3.3 stars?

Shlomi Lavi / updated: May 13, 2022

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What is Mojo Helpdesk Business?

Mojo Helpdesk is a customer support software that can help users to satisfy their customers by providing a ticket based support portal and knowledgebase customer support system. Customers can look for answers in the support portal or just create a help desk ticket for help. The software can help users to assign, centralize and track user requests from one single solution.

Metadot, the company behind Mojo Helpdesk, is popular for providing software that can make businesses and people more efficient. The privately held company is headquartered in Austin, Texas and is also known for their software Das Keyboard and Montastic.

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Who is it best for?

Mojo Helpdesk is perfect for organizations of all shapes and sizes. Industries providing tech, healthcare, higher education, mortgage, real estate services or online services can try this helpdesk software. Toshiba and Miramax Films are some of the clients of Mojo Helpdesk.

Main features and functionalities

Mojo Helpdesk comes with help center, ticket management, customer portal, full email integration, Google Apps integration and customizable ticket form features. The help center offers FAQs, how-to’s and creating help desks in one single portal. Users can create tickets, review the status of their existing tickets and share information about their organization like phone number, alerts and hours of operation in the customer portal.

The software offers email integration support so users can create tickets via email review response messages from their and also update their tickets using email. Users can also login to Mojo Helpdesk using their Google App account and navigate easily between Mojo Helpdesk and Gmail as the software supports integration with Google Apps seamlessly. Other notable features are: SLA compliance reports, advanced search capabilities, track time spent on tickets and track customer satisfaction.

What is the actual cost?

The cost of license starts at $14 per agent/month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Mojo Helpdesk Business. You can also find here pricing information from Mojo Helpdesk Business's website.

Pros

• Mojo Helpdesk offers help desk solution for organizations of all shapes and sizes
• Mojo Helpdesk offers unlimited agents and customer support unlike other similar tools
• The customer support of Mojo Helpdesk offers unlimited phone support for users
• The helpdesk software offers 256-bit SSL encryption security to secure all your data
• The helpdesk solution offers time tracking and custom branding features unlike other similar tools

Cons

• Mojo Helpdesk doesn’t offer any mobile dedicated app for iOS and Android users
• Mojo Helpdesk doesn’t offer social media integration features like other similar tools
• The customer support of Mojo Helpdesk offers unlimited phone support for only Enterprise and Enterprise Plus plan users
• The time tracking and purchase order management features are not available for Plus and Business users
• The helpdesk software is only available in English as of this time

How it stacks up?

Access a head to head analysis of Mojo Helpdesk Business vs alternative software solutions.

Frequently Asked Questions (FAQs)