Compare Freshdesk and MyHub - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or MyHub?

MyHub is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than MyHub (80/100). Freshdesk offers users more features (10) than MyHub (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. MyHub Intranet Solutions

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

MyHub Intranet Solutions: MyHub is a leading cloud-based intranet software provider serving clients all over the world. Developed out of a need to allow clients to remotely access a document library, MyHub started life as Keep In Touch (KIT) in 2001. KIT quickly established a loyal client base and grew to serve as a hosted content management system. Over the years clients’ ...

Who is more expensive? Freshdesk or MyHub?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and MyHub.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. MyHub price starts at $1,300 per year , When comparing MyHub to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of MyHub.

Which software includes more/better features?

We've compared Freshdesk Vs. MyHub based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

MyHub: We are still working to collect the list of features for MyHub.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. MyHub is intended for small businesses (1-20 employees), medium-sized companies (10-100 employees) and up to large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desk.