Compare Freshdesk and Parature Helpdesk - May 2022
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Bottom Line: Which is Better - Freshdesk or Parature Helpdesk?
Parature Helpdesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Parature Helpdesk (80/100). Freshdesk offers users more features (10) than Parature Helpdesk (7). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Parature
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Parature: Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature...
Who is more expensive? Freshdesk or Parature Helpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Parature Helpdesk.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Parature Helpdesk price starts at $750 per user/month , When comparing Parature Helpdesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Parature Helpdesk is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. Parature Helpdesk based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
Parature Helpdesk: Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Multi-Site Support, Reporting.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Parature Helpdesk's target customer size include: Small, medium and large size businesses.
Parature Helpdesk
starts at $750 per user/month
Parature Helpdesk is a fast growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Parature Helpdesk received a rating of 3.6 from ITQlick team. The software co...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Parature Helpdesk Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Parature Helpdesk review |
Company: | Parature |
Pricing: | starts at $750 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Parature Helpdesk review, Parature Helpdesk pricing, Parature Helpdesk alternatives |
Compare features
Freshdesk: 10 Features
Parature Helpdesk: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.