Compare Freshdesk and Remedy Action Request - May 2022
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Bottom Line: Which is Better - Freshdesk or Remedy Action Request?
Remedy Action Request is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Remedy Action Request (70/100). Freshdesk offers users more features (10) than Remedy Action Request (3). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. BMC Software
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...
Who is more expensive? Freshdesk or Remedy Action Request System?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Remedy Action Request System.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Remedy Action Request System price starts at $149 per user/month , When comparing Remedy Action Request System to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Remedy Action Request System is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. Remedy Action Request based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
Remedy Action Request System: Asset Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Remedy Action Request System's target customer size include: Medium and large size businesses.
Remedy Action Request
starts at $149 per user/month
Remedy Action Request System is a growing cloud-based Help Desk software, it is designed to support medium and large size business. Remedy Action Request System received a rating of 4.2 from ITQlick team. The s...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Remedy Action Request Specifications
ITQlick Score: | 70/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Remedy Action Request review |
Company: | BMC Software |
Pricing: | starts at $149 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Remedy Action Request review, Remedy Action Request pricing, Remedy Action Request alternatives |
Compare features
Freshdesk: 10 Features
Remedy Action Request System: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.