Compare Remedy Action Request and Freshdesk - May 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Remedy Action Request or Freshdesk?

Remedy Action Request is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Remedy Action Request (70/100). Freshdesk offers users more features (10) than Remedy Action Request (3). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BMC Software Vs. FRESHDESK INC.

BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Remedy Action Request or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Remedy Action Request and Freshdesk.

Remedy Action Request price starts at $149 per user/month , On a scale between 1 to 10 Remedy Action Request System is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Remedy Action Request is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Remedy Action Request Vs. Freshdesk based on some of the most important and required Help Desk features.

Remedy Action Request: Asset Management, Knowledge Base/FAQ, Mobile Integration.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Remedy Action Request's typical customers include: Medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.