Compare Freshdesk and ServiceWise - Aug 2022
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Bottom Line: Which is Better - Freshdesk or ServiceWise?
ServiceWise is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than ServiceWise (81/100). Freshdesk offers users more features (10) than ServiceWise (3). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. techexcel
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
techexcel: TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resour...
Who is more expensive? Freshdesk or ServiceWise?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and ServiceWise.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. ServiceWise price starts at $20 per month , When comparing ServiceWise to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: ServiceWise is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. ServiceWise based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
ServiceWise: Customer Service, Marketing Automation, Sales Automation.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Customers of the software include small and medium businesses as well as large enterprises.
ServiceWise
starts at $20 per month
ServiceWise is a help desk management solution for businesses of all sizes. Its capabilities include customer survey, email integration, ITIL compliance, and others. The software was designed and launched by Te...
PriceDemoCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
ServiceWise Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> ServiceWise review |
Company: | techexcel |
Pricing: | starts at $20 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | ServiceWise review, ServiceWise pricing, ServiceWise alternatives |
Compare features
Freshdesk: 10 Features
ServiceWise: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.