Compare Freshdesk and SolarWinds Web Help Desk - Mar 2022
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Bottom Line: Which is Better - Freshdesk or SolarWinds Web Help Desk?
SolarWinds Web Help Desk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than SolarWinds Web Help Desk (77/100). Freshdesk offers users more features (10) than SolarWinds Web Help Desk (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. SolarWinds
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
SolarWinds: Since our founding in 1999, SolarWinds’ (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualiza...
Who is more expensive? Freshdesk or SolarWinds Web Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and SolarWinds Web Help Desk.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds Web Help Desk price starts at $376 per license , When comparing SolarWinds Web Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds Web Help Desk is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. SolarWinds Web Help Desk based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
SolarWinds Web Help Desk: We are still working to collect the list of features for SolarWinds Web Help Desk.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and SolarWinds Web Help Desk's target customer size include: Small, medium and large size businesses.
SolarWinds Web Help Desk
starts at $376 per license
SolarWinds Web Help Desk software is web-based ticketing & IT asset management solution built to help organizations streamline processes and be more efficient. Web Help Desk Software offers ticketing management...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
SolarWinds Web Help Desk Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Web Help Desk review |
Company: | SolarWinds |
Pricing: | starts at $376 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | SolarWinds Web Help Desk review, SolarWinds Web Help Desk pricing, SolarWinds Web Help Desk alternatives |
Compare features
Freshdesk: 10 Features
SolarWinds Web Help Desk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.