Compare Freshdesk and Teamleader CRM - Jul 2022
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Bottom Line: Which is Better - Freshdesk or Teamleader CRM?
Teamleader CRM is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Teamleader CRM (81/100). Freshdesk offers users more features (10) than Teamleader CRM (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Teamleader
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Teamleader: Bringing together CRM, project management and invoicing in an intuitive tool, Teamleader enables your team to build, organize and grow your business.Create and store your invoices and quotes easily, quickly and efficiently. Keep it professional - from the beginning.
Who is more expensive? Freshdesk or Teamleader CRM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Teamleader CRM.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Teamleader CRM price starts at $50 per 2 users/month , When comparing Teamleader CRM to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Teamleader CRM is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. Teamleader CRM based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
Teamleader CRM: We are still working to collect the list of features for Teamleader CRM.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. Teamleader CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industries, mainly those businesses engaging in the field of customer support and CRM.
Teamleader CRM
starts at $50 per 2 users/month
Teamleader CRM is a software designed to let users easily and quickly manage their contacts. This software allows linking of contacts to companies and lets users note their organizational structure. The softwar...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Teamleader CRM Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Teamleader CRM review |
Company: | Teamleader |
Pricing: | starts at $50 per 2 users/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | Teamleader CRM review, Teamleader CRM pricing, Teamleader CRM alternatives |
Compare features
Freshdesk: 10 Features
Teamleader CRM: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.