Compare Freshdesk and Zent.io - Mar 2022
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Bottom Line: Which is Better - Freshdesk or Zent.io?
Zent.io is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Zent.io (62/100). Freshdesk offers users more features (10) than Zent.io (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. Zent.io
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Zent.io: Zent.IO is the most advanced all-in- one contact center and telephony services in the cloud for businesses of 5 to 1000 employees. With its proprietary integrated cloud platform , Zent.IO allows easy configuration of telephony, chat and mail in a few minutes. Zent.IO works with all VoIP or PSTN companies , is developed globally to be picked up on a...
Who is more expensive? Freshdesk or Zent.io?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Zent.io.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Zent.io price starts at $78 per user/month , When comparing Zent.io to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Zent.io is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Freshdesk Vs. Zent.io based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
Zent.io: We are still working to collect the list of features for Zent.io.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Zent.io's target customer size include: Small businesses and start ups.
Zent.io
starts at $78 per user/month
Zent.io is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Zent.io received a rating of 4.9 from ITQlick team. The software cost is considered average ...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Zent.io Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Zent.io review |
Company: | Zent.io |
Pricing: | starts at $78 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | Zent.io review, Zent.io pricing, Zent.io alternatives |
Compare features
Freshdesk: 10 Features
Zent.io: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.