Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Zent.io or Freshdesk?
Zent.io is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Zent.io (62/100). Freshdesk offers users more features (10) than Zent.io (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zent.io Vs. FRESHDESK INC.
Zent.io: Zent.IO is the most advanced all-in- one contact center and telephony services in the cloud for businesses of 5 to 1000 employees. With its proprietary integrated cloud platform , Zent.IO allows easy configuration of telephony, chat and mail in a few minutes. Zent.IO works with all VoIP or PSTN companies , is developed globally to be picked up on a...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Zent.io or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zent.io and Freshdesk.
Zent.io price starts at $78 per user/month , On a scale between 1 to 10 Zent.io is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zent.io is more expensive than Freshdesk.
Which software includes more/better features?
We've compared Zent.io Vs. Freshdesk based on some of the most important and required Help Desk features.
Zent.io: We are still working to collect the list of features for Zent.io.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Zent.io's typical customers include: Small businesses and start ups, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.