Compare Freshdesk and Zeus - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Zeus?

Zeus is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Zeus (82/100). Freshdesk offers users more features (10) than Zeus (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Obor Digital

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Obor Digital: Obor Digital is a software and services company providing a full suite of software and technical logistics solutions specifically geared for the communications industry. Software includes: Asset Management, Help Desk, Computer-Based Training, and Custom Software Development. Services include: CONUS and OCONUS personnel to support the foreign and al...

Who is more expensive? Freshdesk or Zeus?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Zeus.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Zeus price starts at $750 per user/month , When comparing Zeus to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Zeus is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Zeus based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Zeus: We are still working to collect the list of features for Zeus.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Zeus's target customer size include: SMBs.