Compare FuseDesk and Help Sumo - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - FuseDesk or Help Sumo?

FuseDesk is more expensive to implement (TCO) than Help Sumo, and FuseDesk is rated higher (91/100) than Help Sumo (84/100). FuseDesk offers users more features (6) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asandia Corp Vs. AJ Square Inc

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Who is more expensive? FuseDesk or Help Sumo?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FuseDesk and Help Sumo.

FuseDesk price starts at $39 per seat/month , On a scale between 1 to 10 FuseDesk is rated 6, which is similar to the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than Help Sumo.

Which software includes more/better features?

We've compared FuseDesk Vs. Help Sumo based on some of the most important and required Help Desk features.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Target customer size

FuseDesk's typical customers include: Start up, Small business, Medium business, and Help Sumo's target customer size include: Small, medium and large size businesses.