Compare Ivanti and Help Sumo - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Ivanti or Help Sumo?

Ivanti is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than Ivanti (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HEAT Software USA Inc. Vs. AJ Square Inc

HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM). We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Who is more expensive? Ivanti or Help Sumo?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ivanti and Help Sumo.

Ivanti accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 HEAT Software Solutions is rated 6, which is similar to the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Ivanti is more expensive than Help Sumo.

Which software includes more/better features?

We've compared Ivanti Vs. Help Sumo based on some of the most important and required Help Desk features.

Ivanti: We are still working to collect the list of features for Ivanti.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Target customer size

The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing. and Help Sumo's target customer size include: Small, medium and large size businesses.