Compare Help Scout and Axosoft Help Desk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Scout or Axosoft Help Desk?

Axosoft Help Desk is more expensive to implement (TCO) than Help Scout, and Axosoft Help Desk is rated higher (86/100) than Help Scout (77/100). Help Scout offers users more features (4) than Axosoft Help Desk (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Scout Vs. Axosoft, LLC

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who is more expensive? Help Scout or OnTime Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Scout and OnTime Help Desk.

Help Scout price starts at $20 per user/month , On a scale between 1 to 10 Help Scout is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk is more expensive than Help Scout.

Which software includes more/better features?

We've compared Help Scout Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software mainly include small and medium businesses as well as freelancers. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.