Compare Helpshift and AnswerDash - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Helpshift or AnswerDash?

Helpshift is more expensive to implement (TCO) than AnswerDash, and AnswerDash is rated higher (84/100) than Helpshift (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Helpshift Vs. AnswerDash

Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value. But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...

Who is more expensive? Helpshift or AnswerDash?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and AnswerDash.

Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. AnswerDash price starts at $10 per license , When comparing AnswerDash to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Helpshift is more expensive than AnswerDash.

Which software includes more/better features?

We've compared Helpshift Vs. AnswerDash based on some of the most important and required Help Desk features.

Helpshift: We are still working to collect the list of features for Helpshift.

AnswerDash: We are still working to collect the list of features for AnswerDash.

Target customer size

Helpshift's typical customers include: Small, medium and large size businesses, AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.