Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - Helpshift or HelpStar ITIL Help Desk?
Helpshift is more expensive to implement (TCO) than HelpStar ITIL Help Desk, and HelpStar ITIL Help Desk is rated higher (82/100) than Helpshift (77/100). HelpStar ITIL Help Desk offers users more features (11) than Helpshift (0). There is a clear winner in this case and it is HelpStar ITIL Help Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Helpshift Vs. Help Desk Technology
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? Helpshift or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Helpshift and HelpStar ITIL Help Desk Software.
Helpshift price starts at $150 per month , On a scale between 1 to 10 Helpshift is rated 10, which is much higher than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Helpshift is more expensive than HelpStar ITIL Help Desk Software.
Which software includes more/better features?
We've compared Helpshift Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.
Helpshift: We are still working to collect the list of features for Helpshift.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
Helpshift's typical customers include: Small, medium and large size businesses, HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.