Compare Hydra and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Hydra or 8x8 Contact Center?

Hydra is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Hydra (76/100). Hydra offers users more features (15) than 8x8 Contact Center (14).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MPDV Vs. 8x8, INC

MPDV: HYDRA®, MPDV´s answer to the standardized and modular Manufacturing Execution System (MES).HYDRA® is a leading, state-of-the-art and future-oriented MES that is synonymous with vertical integration between production and management levels. The worldwide MPDV Group, is a leading provider of Manufacturing Execution System functionality. We are your ...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Hydra or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Hydra and 8x8 Contact Center.

Hydra price starts at $180 per year , On a scale between 1 to 10 Hydra is rated 8, which is higher than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Hydra is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Hydra Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

Hydra: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Benefits Administration, Employee Self-Service, HR Management, Performance Record, Software Customization, Timesheet, Advanced Shipment Notification, Client Collaboration.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Hydra is virtually suitable for use in a business of any size. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.