Hydra Review - why 4.3 stars?

Hydra Review
ITQlick Score: 76/100
ITQlick Rating:
Pricing: 9.6/10 - high cost
Category: Call Center -> Hydra review
Ranking:Ranked 82 out of 240 Call Center systems
Company: MPDV
Pricing: starts at $180 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Hydra pricing, Hydra alternatives
Shlomi LaviShlomi Lavi / updated: Mar 04, 2022

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What is Hydra?

Hydra is a software that is used for general management of a manufacturing project. It covers all the areas of manufacturing, including production, human resource management and quality assurance. Its modular nature enables the user to select specific components and synergistically employ them in the management process based on the unique needs of the user.

This software is a product of MPDV. This is an engineering company that was founded back in 1977. It’s a highly reputable company with a biased specialization in the capturing and eventual processing of data derived from a manufacturing environment. The company has its headquarters in Chicago, Illinois, USA.

Who is it best for?

Hydra is virtually suitable for use in a business of any size. It can also be used across industries and in any nature of business. The software boasts of well over 850 key installations across the globe, particularly in Europe, USA, China, South America and South East Asia. Some of its notable users include Zeiss, Becker Mining Systems, Adidas and Hoerbiger.

Main features and functionalities

Hydra has the potential of turning around your business fortunes by making it extraordinarily simpler and efficient to carry out operational management tasks such as sourcing, procurement, order processing, supply analytics and much more. In terms of human resource, you will enjoy a centralized system where you can provide your employees with self service options, performance monitoring, timesheet management and a host of other administrative tasks.

With this software, you have an all round overview and control of your business. Moreover, Hydra provides you with a unique approach to management where you can start with just a few functions and build further as your management needs expand. Even if your business is a startup, you wouldn’t have to worry about purchasing any other software as Hydra is scalable enough to serve you as your business grows.

What is the actual cost?

The cost of license starts at $180 per year. ITQlick pricing score is 9.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Hydra.


  • It’s a highly scalable application program that supports any size of business therefore shoving off the need to buy a new software every time the business realizes growth.
  • Users don’t have to get components that they need, but instead they can choose what they need when they need it.
  • Hydra comes with a full and elaborate training package that’s meant to ensure that purchasers reap maximum benefits during use.
  • It’s a software produced by a fully fledged company hence its future is highly likely to be better.
  • Every module has been made such that its integration is both simple and seamless.


  • It has several modules of which users have to pay for when they want to roll them out.
  • The software has a user interface that needs some training in order to attain maximum benefits.
  • Hydra has limited languages support therefore presenting a hindrance to many persons.
  • Almost all support has to come from the developer as there isn’t an active forum where users can share experiences and tips.
  • It only has support for a few operating systems thus limiting users on some other platforms.

How it stacks up?

Access a head to head analysis of Hydra vs alternative software solutions.
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$180 per year
nextiva ...
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$11.95 per user/month
8x8 Cont...
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$15 per user/month
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Pricing not available
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$49 per user/month

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Hydra is ranked 82 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Hydra is 4.3 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Hydra makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Hydra on your mobile/smart phone.

What should we ask during a demo session?

Differences between Hydra and alternatives?

The most popular alternatives to Hydra in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Hydra VS Call Center Software alternatives.

List of categories

Document Management
Human Resources
Time and Attendance
Manufacturing Inventory
Pharmaceutical Manufacturing
Aerospace Manufacturing
Capacity Planning
Discrete Manufacturing
Electronics Manufacturing
Engineer-to-Order Manufacturing

List of features

Benefits Administration
Employee Self-Service
HR Management
Performance Record
Software Customization
Advanced Shipment Notification
Client Collaboration
Order Processing Management
Sourcing & Procurement
Supplier Management
Supply Chain Analytics
Supply Chain Monitoring
Supply Chain Planning
Transportation Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.