Compare IncidentMonitor and Spiceworks - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - IncidentMonitor or Spiceworks?

IncidentMonitor is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than IncidentMonitor (78/100). Spiceworks offers users more features (16) than IncidentMonitor (0). There is a clear winner in this case and it is Spiceworks!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Monitor 24-7 Inc. Vs. Spiceworks

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Who is more expensive? IncidentMonitor or Spiceworks?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IncidentMonitor and Spiceworks.

IncidentMonitor price starts at $36 per feature/month , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IncidentMonitor is rated 4, which is lower than the average cost of Help Desk software.

Bottom line: IncidentMonitor is more expensive than Spiceworks.

Which software includes more/better features?

We've compared IncidentMonitor Vs. Spiceworks based on some of the most important and required Help Desk features.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.

Target customer size

IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. Spiceworks is best for small and medium sized business IT support teams.