Compare Infinity Call Tracking and Enghouse Interactive - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or Enghouse Interactive?

Enghouse Interactive is more expensive to implement (TCO) than Infinity Call Tracking, and Enghouse Interactive is rated higher (84/100) than Infinity Call Tracking (75/100). Enghouse Interactive offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Enghouse Interactive!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. Enghouse Interactive

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Enghouse Interactive: Enghouse Interactive (pronounced Enj-house) is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists...

Who is more expensive? Infinity Call Tracking or Enghouse Interactive Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and Enghouse Interactive Contact Center.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. Enghouse Interactive Contact Center price starts at $75 per user/month , When comparing Enghouse Interactive Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity Call Tracking cost is around the same cost of Enghouse Interactive Contact Center.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. Enghouse Interactive based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Enghouse Interactive Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, The general customers of Enghouse Interactive Contact Center are those engaging in the small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses and even large enterprises that utilizes the harness the services from the sectors of IT, data hosting, processing and related information services, mainly with call center and its management.