Compare Infinity Call Tracking and VoiceGuide IVR - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or VoiceGuide IVR?

Infinity Call Tracking is more expensive to implement (TCO) than VoiceGuide IVR, and VoiceGuide IVR is rated higher (76/100) than Infinity Call Tracking (75/100). VoiceGuide IVR offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is VoiceGuide IVR!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. Katalina Technologies Pty Ltd.

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Who is more expensive? Infinity Call Tracking or VoiceGuide IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and VoiceGuide IVR.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. VoiceGuide IVR based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.