Infor Epiphany - Top Competitors (Feb 2022)
Compare Pricing
| ITQlick Score: | 78/100 |
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| ITQlick Rating: |
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| Pricing: | 9.8/10 - high cost |
| Category: | CRM -> Infor Epiphany review -> Infor Epiphany competitors |
| Ranking: | Ranked 212 out of 605 CRM systems |
| Company: | Infor Global Solutions |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Infor Epiphany review, Infor Epiphany pricing guide |
Shlomi Lavi / updated: Feb 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Infor Epiphany vs. Alternatives in 2024
Some of the main competitors for Infor Epiphany are ResponseTek and Medallia.ResponseTek provides customer experience management solutions that focus on retention strategies while also ensuring customer satisfaction levels are improved. Its features include real-time feedback from multiple channels including social media, closed loop intelligence to identify at risk customers, and analytics with dashboards & scorecards to rank customer experiences and identify problem areas. The product is available as a cloud based solution and offers mobile device access as well.
Infor Epiphany on the other hand addresses customer experience management through an Interaction Advisor which looks to improve the experience at each customer contact point. This includes email, mobile, e-commerce, marketing and even retail shopping, with intelligent recommendations based on customer history & behavior to better handle the interaction experience. There are also focused tools to handle customer service & support, as well as the sales process. This product is available as an on premise as well as cloud based solution.
Then there is Medallia which while addressing similar features, can also integrate to other customer applications. Additionally the product supports role based intelligence to ensure better decision making for addressing customer issues. Medallia also includes text analytics which interprets customer text responses to provide detailed insights on customer satisfaction levels.
While Infor Epiphany does not address these particular options, it does include a marketing analytics module that integrates customer intelligence with smart campaigns. This is done to help improve customer engagement while ensuring that their preferences and requirements are properly addressed.
Infor Epiphany alternatives - for small & large Business
Here are the top 4 alternatives to Infor Epiphany that are worth checking out: Pipedrive for SMBs, Salesforce for large size business, Zoho CRM for growing companies, and JobNimbus for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.