Infor Epiphany provides software for customer experience management. The solution includes modules that cover the full customer cycle from interaction, marketing, sales, service and optimization of the customer...
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Infor Epiphany is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Infor Epiphany (78/100). Salesforce CRM offers users more features (21) than Infor Epiphany (10). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Infor Global Solutions: Infor Global Solutions is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning (ERP) to supply chain and customer relationships.
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infor Epiphany and Salesforce.
Infor Epiphany accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Infor Epiphany is rated 8, which is higher than the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Infor Epiphany is more expensive than Salesforce.
We've compared Infor Epiphany Vs. Salesforce CRM based on some of the most important and required CRM features.
Infor Epiphany: Call Center Management, Customer Self Service Portal, Customer Service, Email Marketing, Marketing Automation, Multi-Channel Marketing, Remote Access, Social Media.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
The Infor Epiphany software is a cross-industry solution which can be scaled for any size of business. Salesforce is optimal for people as well as companies.
Infor Epiphany provides software for customer experience management. The solution includes modules that cover the full customer cycle from interaction, marketing, sales, service and optimization of the customer...
Compare Pricingstarts at $25 per user/month
Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...
PriceDemoITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | CRM -> Infor Epiphany review |
Company: | Infor Global Solutions |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Infor Epiphany review, Infor Epiphany pricing, Infor Epiphany alternatives |
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.