Compare Salesforce CRM and Infor Epiphany - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or Infor Epiphany?
Infor Epiphany is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Infor Epiphany (78/100). Salesforce CRM offers users more features (21) than Infor Epiphany (10). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Infor Global Solutions
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Infor Global Solutions: Infor Global Solutions is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning (ERP) to supply chain and customer relationships.
Who is more expensive? Salesforce CRM or Infor Epiphany?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Infor Epiphany.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Infor Epiphany accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Infor Epiphany is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Infor Epiphany based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Infor Epiphany: Call Center Management, Customer Self Service Portal, Customer Service, Email Marketing, Marketing Automation.
Target customer size
Salesforce is optimal for people as well as companies. The Infor Epiphany software is a cross-industry solution which can be scaled for any size of business.
Infor Epiphany
Infor Epiphany provides software for customer experience management. The solution includes modules that cover the full customer cycle from interaction, marketing, sales, service and optimization of the customer...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Infor Epiphany Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | CRM -> Infor Epiphany review |
Company: | Infor Global Solutions |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Infor Epiphany review, Infor Epiphany pricing, Infor Epiphany alternatives |
Compare features
Salesforce CRM: 21 Features
Infor Epiphany: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.