Shlomi Lavi /
Feb 27, 2023
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Bottom Line: Which is Better - InTouch or Zendesk Sell?
InTouch is more expensive to implement (TCO) than Zendesk Sell, and InTouch is rated higher (91/100) than Zendesk Sell (89/100). Zendesk Sell offers users more features (10) than InTouch (3).
Looking for the right Legal Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customers Really Matter Ltd Vs. Base CRM
Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...
Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...
Who is more expensive? InTouch or Base CRM?
The real total cost of ownership (TCO) of Legal Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for InTouch and Base CRM.
InTouch price starts at $368.74 per user/month , On a scale between 1 to 10 InTouch is rated 2, which is much lower than the average cost of Legal Management software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average Legal Management software cost.
Bottom line: InTouch cost is around the same cost of Base CRM.
Which software includes more/better features?
We've compared InTouch Vs. Zendesk Sell based on some of the most important and required Legal Management features.
InTouch: Data Import/Export, Basic Reports, Online Customer Support.
Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.
Target customer size
InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments. Zendesk Sell is perfect for companies of all sizes.