Shlomi Lavi /
Feb 27, 2023
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Bottom Line: Which is Better - InTouch or NetSuite CRM?
NetSuite CRM is more expensive to implement (TCO) than InTouch, and InTouch is rated higher (91/100) than NetSuite CRM (89/100). NetSuite CRM offers users more features (13) than InTouch (3).
Looking for the right Legal Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customers Really Matter Ltd Vs. NetSuite
Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Who is more expensive? InTouch or NetSuite CRM+?
The real total cost of ownership (TCO) of Legal Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for InTouch and NetSuite CRM+.
InTouch price starts at $368.74 per user/month , On a scale between 1 to 10 InTouch is rated 2, which is much lower than the average cost of Legal Management software. NetSuite CRM+ price starts at $129 per month , When comparing NetSuite CRM+ to its competitors, the software is rated 6 - similar to the average Legal Management software cost.
Bottom line: NetSuite CRM+ is more expensive than InTouch.
Which software includes more/better features?
We've compared InTouch Vs. NetSuite CRM based on some of the most important and required Legal Management features.
InTouch: Data Import/Export, Basic Reports, Online Customer Support.
NetSuite CRM+: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal.
Target customer size
InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments. This CRM solution can cater to many businesses.